Shipping & Returns
After your order has been confirmed and authorized, it will be processed and shipped out to you within 24-72 hours. This does not include weekends and holidays. Please allow 3-7 business days for USPS ground delivery. International orders will now be shipping via USPS International. USPS International may take longer than domestic shipping (up to 4 weeks). Shipping confirmation and tracking information is available via email as soon as your order ships. With the provided tracking number you can track your package on the USPS website. Please note, PRINCESSJJEWELRY.COM does collect payment at time order is placed, However, Princess J Jewelry cannot always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will do our best to notify you of this via email. Most often, it will be noted in the item description if it is out of stock. If you have any questions regarding the status of your order at anytime, please email us at firstname.lastname@example.org .
Orders received by 11:00 AM EST will be processed and shipped within 24 hours from that business day. Orders received after 11:00 AM EST will be processed and shipped the following business day. We do not ship orders on weekends and holidays.
- PRINCESS J JEWELRY is not responsible for incorrect addresses. Please note that any packages that need to be re-routed are subject to a small fee.
- PRINCESS J JEWELRY is not responsible for Duty and Freight Charges for International Orders.
- International Shipping Charges vary per country and weight and value of package. You will receive your shipping cost and your final total by email prior to shipping.
We make every effort to deliver your package to you as soon as possible. However, there are some conditions which may cause delays:
Credit Card Approval: Inconsistent credit card, billing and/or shipping information may delay your order.
Cutoff Time: Orders received after 11:00 AM EST will be processed the following business day.
USPS Ground Service: Delivery to some destinations may take between 7 to 10 business days.
Should your order not arrive in a timely manner, we would appreciate your patience while we resolve the issue with the carrier’s claim process which can take from 6-8 weeks.
RETURNS & EXCHANGESWe are now offering a 15 day return policy on items purchased from our website. You may return product(s) to Princess J Jewelry after obtaining a Return Authorization (RA) from a Customer Service Representative. After this 15 day period, only unopened/unused products will be accepted for exchange only within 30 days of purchase with a valid receipt.
If the item was delivered damaged or the wrong item was shipped, we would much appreciate a photo of the product(s) and package could be provided for our insurance claim purposes.
Please do not dispose of any of the original packaging and/or return any merchandise to us without a Return Authorization (RA). When sending your items, we advise using an insured carrier such as Federal Express, USPS Priority insured or UPS. This will enable you to track your package more easily. Please note that PRINCESSJJEWELRY.COM cannot assume responsibility for packages that are lost or stolen in the mail. Items MUST be returned in their original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.